Privacy Policy

Your privacy is very important to us.

Accordingly, we have put in place measures to ensure that any personal information or data that we obtain from you in connection with the KMS Mortgages website, are processed in accordance with the accepted principles of good information handling.

What data do we hold about you?

We hold the personal information and data provided by you during the voluntary enquiry process to tailor our service to your specific interests and requirements. We also hold the data provided by you in relation to certain services, so that you do not need to re-enter this data when you next require the service. Clearly, the more accurate the data we hold, the better our service will be.

Where is your data stored?

All data provided by you are held securely and in confidence by us in our computerised records. We will only use this information for the purposes registered under the Data Protection Act 1998. You have a right to inspect the data we hold about you. If at any time you wish to do so, you should write to our data protection compliance officer whose details are set out below. If anything in the data is inaccurate or out-of-date, let us know and we will amend our records.

How do we use your data?

The nature of our service means that we share your data with partners who provide the products and services that you request. For instance, if you want to apply for a particular product or simply require more information about it, we will pass your relevant data to the product provider to fulfil your request.

Occasionally, we may also contact you by phone, e-mail or otherwise to inform you about products and services which may be of interest to you. However, if you prefer to opt out of such "direct marketing" activity, please write to Data Control Dept, KMS Mortgages Ltd, 11 Somerset Place, Teignmouth, Devon, TQ14 8EN. However, please remember that by opting out, we will not be able to contact you about products or services that may benefit you.

How do we keep your data secure and confidential?

We use encryption and authentication procedures to protect your sensitive data. In addition, our staff has a personal responsibility for maintaining user confidentiality. We provide training and education to all our staff to remind them of their obligations, which are fully supported by our internal policies and procedures.

We only pass data to third parties where the security and confidentiality of your data is assured.

E-mail

E-mail addresses are required in order to register for some features on the website. Occasionally, we will send you special e-mail newsletters that contain the latest financial information and bulletins to keep you up-to-date with developments on the website.

In each e-mail we send, there are normally instructions that allow you to "unsubscribe" to this service should you not wish to receive e-mails in the future.

Telephone Calls

If you call our Contact Centre, we may record or monitor telephone conversations to provide additional security, resolve complaints and improve our service standards. Calls may also be monitored for staff training purposes.